Vancouver Coastal Health: Promoting wellness. Ensuring care.

Ordering FAQ

I have the option of purchasing items using a cheque, money order or purchase order. Why is credit card purchase not available?

Currently, our service does not allow for credit card purchase. Your order is only processed after we receive the order form and payment in the mail. Please allow adequate time for your order to be processed. Remember to print off your order form and mail it along with your cheque, money order or purchase order.

Why can't I fax my order?

We must receive payment before we will process your order.

My organization is GST exempt. How should I process an order?

GST is applicable to all orders placed on this site regardless of the GST exemption status of your organization. You need to apply for a refund yourself.

I do not live within Canada. How do I order resources?

If you live outside Canada, you have to contact us by e-mail at . A member of our team will respond to your e-mail and let you know the options available.

How long do orders take to process?

Orders are processed on a first-come, first-served basis. We promise to ship orders within four to six weeks after receiving your order and payment.

Remember to print out your order form and mail it along with your cheque.

How do you ship my order?

We use Canada Post regular parcel shipping to mail all orders. This service is reliable and minimizes the cost to you. Canada Post delivery standard for regular parcels is within three business days locally, four to six business days regionally and five to 10 business days nationally between major Canadian centres. Please visit the Canada Post website for more information.

What if I want to return my order?

If you are not satisfied with your order, you can return your purchased materials in their original condition within 30 days for a full refund. Refunds will be issued by cheque.

Please mail returns to:

Patient Health Education Materials
Vancouver Coastal Health
Vancouver General Hospital
Room 1861, Jim Pattison Pavilion South
Vancouver General Hospital
899 West 12th Ave
Vancouver, B.C. V5Z 1M9

Please clearly mark your address, and include a copy of your original invoice with your return. All returns must be postage paid. CODs from courier services will not be accepted.

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